Shipping & Returns
Not satisfied with your item? Let us know and we'll happily make it right!
Local In-Store Purchases & Pick Ups
We will gladly accept returns of any regular priced item within 14 days of purchase with the original receipt for an exchange or in-store credit in the form of a gift card. Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached. All sale items are final and non-returnable. There are no cash, debit or credit card refunds for any local purchases.
Out of Town & International Purchases
For all out of town & international online purchases through hilltribeontario.com, within 30 days of receipt of your order, you may return any item, in new condition, to Hilltribe Ontario for a refund or exchange. Unless damaged upon arrival, any merchandise purchased on clearance may be returned for store credit (gift card) only. All items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached and with original receipt. Shipping fees are not refundable except in the case of incorrect merchandise.
How do I return?
- Contact us by email to begin the process
What items are returnable?
- In-store pick up & purchases are returnable within 14 days from date of purchase
- Out of town online purchases are returnable within 30 days from the date of purchase
What items are non-refundable?
The following items cannot be returned/refunded:
- Gift cards
- Discounted items (items purchased on sale)
- Any items that have been used or worn
- Shipping fees
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
What are the refund options?
The following refund options are supported:
- Out of town online purchases will be refunded to the original payment method
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.