Frequently Asked Questions!

Welcome to Bluebird Collective's Online Shopping FAQ! As a valued shopper, we understand that sometimes you may have questions or concerns about our products and services. That's why we have compiled this essential document to provide you with instant answers to your most frequently asked questions. Covering topics such as payment options, shipping, returns, and account management, our FAQ aims to ensure a seamless and enjoyable shopping experience with Bluebird Collective.

How can I place an order?

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

What payment methods do you accept?

We accept all major forms of payments, Mastercard, American Express, Visa, Paypal, Shop Pay

How long does it take to process and ship an order?

3-5 Business Days

What shipping options are available?

Canada Post or arrange a local pick up in Barry's Bay!

Do you offer international shipping?


How can I track my order?

Once your order is processed you will receive an automatic tracking number from Canada Post

What is your return/exchange policy?

Local In-Store Purchases & Pick Ups

We will gladly accept returns of any regular priced item within 14 days of purchase with the original receipt for an exchange or in-store credit in the form of a gift card. Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached. All sale items are final and non-returnable. There are no cash, debit or credit card refunds for any local purchases.

Out of Town & International Purchases

For all out of town & international online purchases through, within 30 days of receipt of your order, you may return any item, in new condition, to Hilltribe Ontario for a refund or exchange.  Unless damaged upon arrival, any merchandise purchased on clearance may be returned for store credit (gift card) only. All items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached and with original receipt. Shipping fees are not refundable except in the case of incorrect merchandise.

How can I contact customer support?

email us at:

Can I cancel or change my order after it has been placed?

Yes, send us a message and advise, keep in mind we are a small business with life out side of work. We do our best to respond promptly.

Is there a minimum order requirement?


Do you have a loyalty program or rewards system?

Not at this time.

What is your privacy policy?